FAQS

General
FAQs

  • Gates open at 12:30pm with the first act kicking off at 1.30pm

  • Festival Food & Beverage Policy

    1. No Outside Food or Beverages: Outside food and beverages are not allowed.

    2. Dietary Requirements: We have 20+ food trucks on-site offering a variety of options, including vegetarian, vegan, gluten-free, and other dietary-specific choices. If you have specific dietary needs, please reach out in advance.

    3. Respectful Consumption: Please support our food vendors. They have been selected to meet diverse dietary needs and provide high-quality meals and snacks.

    4. Snacks for Babies/Small Children: Parents with infants may bring baby food and formula. Parents with small children (under 5 years old) can bring small quantities of pre-packaged snacks in a child’s lunchbox (like those for daycare). These items are exempt from the food restrictions. Acceptable items include:

      • Single-serving bags of chips or crackers

      • A child sandwich 

      • Granola bars

      • Small fruit pouches

      Note: Large quantities of snacks, full meals, or items requiring preparation will not be permitted. Additionally, we kindly ask that you respect our guidelines by avoiding any items that could be seen as an attempt to bypass the rules or that appear more suitable for older children and/or adults.

    Thank you for your cooperation and understanding. We aim to create a safe, enjoyable environment for all attendees.

  • We have 20+ food trucks on-site offering a variety of options, including vegetarian, vegan, gluten-free, and other dietary-specific choices. If you have specific dietary needs, please reach out in advance.

  • Please note that we have a no pass-out policy once you have entered the festival. However, in exceptional circumstances, security may offer a pass-out at their discretion. We encourage you to bring all necessary items such as jackets, blankets, and any other personal belongings with you upon arrival to ensure your comfort throughout the day.

  • Lake Breeze Wines, Step Road, Langhorne Creek (under an hour from the CBD via the SE Freeway, turn off at Strathalbyn exit and follow the signs to Langhorne Creek).

  • Handpicked Festival will only accept the following forms of Identification to secure your over 18+ wristband:

    • Current Passport

    • Current valid Australian driver’s license (with photo)

    • Government Issued Proof of Age Card

    For over 18s, STUDENT ID CARDS DO NOT QUALIFY NOR DO BILLS OR LETTERS.

    If you cannot produce ID you will be treated as a minor and excluded from all bar service and bar areas.

  • Yes, Handpicked is an All Ages event!

    • Kids 3-12years will require a KIDS Festival Pass.

    • Kids 12 and over require a full ticket.

    • Kids under 3 are free.

    Please be aware however that all kids and children under 18years must be with a responsible adult at all times.

    Handpicked security staff will not allow kids and children to enter or exit the event grounds unless they are in the care of a responsible adult.

    You can learn more about our Youth Policy here.

    You can also learn more about bringing kids to Handpicked here.

  • Unless your pet is a service dog, the answer is NO. No pets of any kind are permitted on the Handpicked site sorry.

  • Yes, there is. However, please be mindful that we are outside on natural terrain. We have done our utmost to ensure the event is suitable for people with disabilities. We have 2 accessible toilets and bar lanes wide enough for wheelchairs and prams. If you have any further questions or special requirements, please email us at hello@handpickedfestival.com.

  • There will be full medical facilities available on site from licensed paramedics. Their first aid tent will be easily visible on site at the entrance of the festival. See our site map here to get your bearings.

    • Your ticket confirmation email for scanning at the gate

    • Valid photo ID to match the name on your ticket

    • Mozzie Spray

    • Hat

    • Sunscreen

    • Medication (especially for asthma, allergies or hayfever as we’re outside!)

    • Clothes to suit the weather / rain poncho

    • Sensible shoes

    • Empty, reusable bottle for filling with water at our free hydrations stations.

    • Some patience and a sense of humour!

    • Cash, we are now a cashless event. Please make sure you allow for this and have your bank card handy! *note- some food vendors and lane stall holders may still accept cash.

    • If you bring a chair to sit on, it must be of the low-standing, beach-style variety, especially if you want to use it in front of the stages for seated performances.

    • No glass, this includes bottles as well as any food containers.

    • Drones, remote control aircraft / cars

    • Professional cameras & audio recording devices

    • Alcohol and illicit substances

    • Weapons and knives

    • Metal cutlery, bottle openers etc. s

    • Sunshades, tents, tables and umbrellas. We have plenty of natural shade (thanks to our huge big old gum trees!) and would hate for people to miss the show with obstacles such as these getting in the way.

  • We will have a parking space close to the Handpicked site and it will be FREE.

  • All general admission areas have no seating provided.

    Whilst you may bring chairs into Handpicked it is important that you consider others. Please limit them to low beach chairs on the sides of the grassed site areas or, better still use only rugs, so as to allow a clear view for all patrons and minimise disruption.

    For premium seating and facilities however check out our Premium Passes

  • Read them here

Tent City
FAQs

  • You sure can! Handpicked offers two campsite options:

    • Tent City: This area is for tents and swags. Nothing with wheels is permitted in this area.

    • Camper & Caravans:
      These sites are larger sites, ideal for larger camping set ups such as caravans and campers.

      *these locations require seperate tickets as they are 2x fenced locations.

  • Access to the Tent City campsite opens on the morning of Handpicked Festival at 9.00am. You will NOT be allowed to drive OUT again as the road will be closed for event patrons coming into the Festival.

    Tent City will close at 4:00pm and be reopened after the last act has finished on stage at approximately 10:30pm.

  • Tent City Campsites: Each campsite is approximately 4x4m.

    Camper & Caravan Sites: approximately 5x12m

    We do not sell campsites as the campgrounds are not divided into individual sites. We therefore recommend arriving with your group as the same time to ensure your campsites are together/close to each other.

    Overly elaborate campsites are discouraged, Please do not go over the top with your camping setup.

  • Once you’ve entered the festival you will not be able to continually walk to and from tent city so make sure you bring any jackets /chairs etc that you want at the beginning. This also means once you choose to head back to your tent to go to bed, you will not be able to reenter the festival.

  • You must show your camping ticket when first entering Tent City, from here you will be given a wrist band that needs to be shown to re-enter the campsite when the Festival finishes at approximately 10:30pm.

    You will not have access to go in and out of Tent City as there is a ‘no pass-out’ policy at Handpicked for security and safety reasons

  • Absolutely, we want families to feel safe and comfortable while camping at Handpicked Festival, which is why we have dedicated 'Family Camping Zone' within our Tent City reserved for families.

    Upon arrival, families with kids can settle into a designated area within the zone, within Tent City. While it's not separately fenced off, this family-friendly section is slightly removed from the main zone to provide a more relaxed atmosphere.

    Rest assured, it’s still within the secure, overall fenced area of Tent City.

    Please note; Kids 3 years and over will still need their own Tent City Pass to camp. (Kids under 3 are free).

    We look forward to creating a memorable and enjoyable camping experience for you and your family!

    Learn more about Kids at Handpicked here

  • All cars will be subject to a random safety and security check at the entrance of Tent City. Any prohibited items will be confiscated including alcohol.

  • You must DEPART from Tent City by 11:30am on the Sunday after the festival. Your belongings and campsite must be packed up and clear by this time.

    There will be police and random breath testing outside of Lake Breeze Wines, so please see campsite security and staff if you do not believe you are safe to drive home by 11.30am. We want everybody to be safe and will be lenient of the departure time if necessary.

  • Yes Tent City will have 24-hour security on hand to ensure the safety and amenity of all campers.

    Our security personnel also have the right to search bags and vehicles for any prohibited items such as glass, alcohol, weapons, illegal substances, cooking equipment etc brought within the campground. All queries and concerns onsite should be directed to security personnel.

    Any unruly behaviour WILL NOT be tolerated and may result in your removal from the site.

  • Alcohol, glass (including wine glasses) illegal substances and gas equipment will NOT BE ALLOWED on site.

    If you light a fire onsite, you will be removed from the site and may be the subject of police action.

    We do not allow drugs within Handpicked Festival or within Tent City. If you are found with the possession of any form of dangerous and illicit substance, you will be evicted from the site and face criminal charges.

    Please note that Tent City is an ALCOHOL FREE ZONE and is unlicensed. You are therefore NOT ALLOWED to bring OR consume any alcohol within the Tent City campground. You can only consume alcohol at Lake Breeze Wines, within the Handpicked Festival site. Bags & cars will be checked on arrival.

  • Toilets will be available for campers in Tent City.

    Portaloos will be available for campers in the Caravan & Campervans Area.

    Please be kind and respectful to the environment and other campers when using our facilities.

  • Food and water will be available to purchase all night and the following morning thanks to some of our incredible and dedicated food truck vendors.

  • We cannot reserve sites, sites are allocated on the day on a first in, best dress basis. Therefore if you’re in a group, we recommend arriving at the same time so you can pitch your tents together.

  • Cars, campervans or any other vehicles will NOT be allowed in Tent City. Thse vehicles can only be on site with a Caravan Pass.

    For Tent City Campers, your vehicles MUST be parked in the Festival Car Park for safety reasons. Therefore, you will be required to carry your belongings from your car to your campsite.

  • If your group contains anyone under the age of 18 years old, there MUST be at least one parent or responsible adult guardian. While technically an adult is anyone aged over 18 years old, it is not our preference that an 18-year-old should be responsible for minors. Anyone considering nominating themselves as the responsible adult in their group should consider this responsibility very carefully.

CARAVAN + CAMPERVAN FAQS

Please make sure to familiarise yourself with all of Tent City’s FAQS as the same apply for Caravan & Campervan Sites.

See them here.

  • Each campervan site is 5m x 12m.

  • Bump in starts from 9.00 am the day of the festival.

  • Each campervan site can accommodate up to 6 people.

  • The campervan site is unpowered and does not have water or waste connections. Drinking water is available at various locations throughout the campgrounds. There are no individual water taps or hoses provided.

  • You must hold a valid FULL Festival Ticket to camp in the Venue Campervan Sites.

     

  • Allowed vehicles include Camper Trailers, Caravans, Roof Top Campers, Camper Vans, and Motorhomes. Tents or swags are not permitted.

  • Only one vehicle is allowed per campervan site. This includes Camper Vans, Cars for Roof Top Campers, etc.

  • There are 4 portaloos on site and an overnight security guard. Please note that there are no showers provided. Handpicked Festival cannot be held liable for any stolen goods.

Bus Pass
FAQs

  • Handpicked provides a return coach service between key locations across the Fleurieu Peninsula.

    Please arrive 15 minutes early for your bus to depart for Handpicked Festival at Lake Breeze. Ensure you have your ticket ready for the driver. (If you need a reminder on departure time check out the the full bus schedule here) You will then be collected from Handpicked at the same location you were dropped off around 10:45pm to return home safely.

    Bus Passes MUST be pre-booked as we cannot accept walk ups on the day.

  • If you have pre-purchased a Bus Pass for return transfers to and from Handpicked, make sure you are familiar with the departure times as per our Bus Schedule here. It is recommended you arrive at least 15 minutes prior to the scheduled departure time. Return coaches will depart Handpicked Festival from Lake Breeze at approximately 10.45pm.

    Note: To access the bus you MUST have pre-booked your pass – if you haven’t yet done so passes are available for sale from Moshtix.

  • Your bus to return you home after Handpicked will be in the same location that it dropped you off at when you arrived to Handpicked.

  • Yep - it most certainly does!

  • All buses will depart after the last act.

  • Yes, we require your name to be on your ticket for Security and Safety reasons.

TICKETING
FAQs

  • Yes it does. For security and safety you will need to have your first and last name, as per your form on ID, on your ticket.

    If you need to get this reissued, please contact Moshtix via their support page here.

  • Please submit a request to the MOSHTIX team with details of the incorrect spelling and the correct spelling, as well as your Order Number. You can do this here.

  • If you have not received your tickets or are having trouble opening the file through your email, you can access and print your ticket direct from the Moshtix website. Learn how to do that here.

  • Resale allows customers who can no longer attend an event, the opportunity to securely sell their ticket, or for those who haven't got one, nab a ticket to our sold out event!

    Remember, Moshtix Official Resale is the only way to buy and sell tickets to Handpicked Festival.

    To learn more about resale read Moshtix’s FAQ here

  • If you are unsure whether your order was successfully processed, please contact Moshtix on 1300 GET TIX (438 849)

  • There are no refunds, credits or exchanges on any ticket except as required by the Live Performance Australia Industry Code of Practice (for example if an event is postponed or cancelled etc). To view the Ticketing Code of Practice, click here.

  • As per our Youth Policy, children aged 2 and under can attend the event free. Those aged 3 years old and older are required to purchase a ticket.

    Make sure you're familiar with our YOUTH POLICY prior to attending the event.

parking

  • Yes! We do have free parking space nearby however it is limited and we therefore recommend carpooling where possible.

    See the site map here for reference.

  • Parking is close and a very manageable walk (we do it almost every day!) through the vineyards.

    See the site map here for reference.

  • Once you’ve entered the festival you will not be able to continually walk to and from tent city so make sure you bring any jackets /chairs etc that you want at the beginning. This also means once you choose to head back to your tent to go to bed, you will not be able to reenter the festival.